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General Information
Due to the high volumes of applications on hand, processing times for driving licences and learner permits are longer than normal and are at least three weeks in most cases. You should also allow up to 5 working days for delivery by An Post. There is no need to contact the NDLS during this time. We apologise for any inconvenience caused by this delay.
Please note that exchange of foreign licences to an Irish licence will take longer to process as the licence entitlements have to be verified by the country that issued it. In exceptional circumstances, this can take up to 3 months.
NOTE: When you make an application for renewal or exchange you will be issued with a receipt which you should carry with you to confirm you are in the process of renewal or exchange. You will continue to be fully licensed to drive for the period of the application process for renewals and on exchange provided the original licence submitted for exchange is current and valid.
Queries and Feedback
We welcome your feedback and enquiries. Complaints while welcome may take longer to investigate and respond to. You can also read our frequently asked questions here which may answer your specific query.
Fill in the online contact form below providing as much detail as possible or you can contact us by:
| Post: | National Driver Licence Service, PO Box 858, Southside Delivery Office, Cork |
| Email: | Online Contact Form here |
| Phone: | +353 (0) 818 700 800 NDLS Customer Care call centre opening hours are 9am-5pm Monday to Friday excluding Public Holidays and Saturdays 9am – 1pm. Please note that NDLS appointments cannot be scheduled or cancelled by contacting this number. For NDLS appointment booking assistance, see here. |
Booking an NDLS appointment
To book an appointment to attend an NDLS centre to make an application click here
Please see latest FAQs on Covid-19 Safety Measures in NDLS Centres
